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Service
Agreements.

Clear, fair, and unambiguous. Every engagement with 10-Bravo is governed by a written agreement. We believe contracts should protect both parties equally, and be readable by a human being.

10-Bravo operates under a tiered contracting model. All managed service engagements are governed by our Master Service Agreement (MSA), which establishes the baseline terms. Project-specific work is governed by individual Statements of Work (SoW) which reference the MSA. Specialised engagements, including GxP and executive services, are covered by dedicated addenda.

Our contracts are drafted under South African law, governed by the Consumer Protection Act, POPIA, the Electronic Communications and Transactions Act, and the Companies Act where applicable. We do not use contracts that leave obligations ambiguous or liability uncapped on your side.

Need to review a contract before signing? We encourage it. Contact our team and we will walk you through any clause.

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Master Service Agreement
All Managed Service Engagements
The MSA is the foundation of every 10-Bravo engagement. It defines the terms under which we provide ongoing managed IT services, including scope and limitations, acceptable use, service standards, payment and invoicing terms, confidentiality obligations, intellectual property ownership, liability caps, and termination procedures. All Statements of Work reference and are governed by the MSA. The version in force at the time of signing applies to the engagement.
Service Scope Payment Terms Liability Cap Confidentiality IP Ownership Termination Dispute Resolution
Request a Copy
02 / 04
Statement of Work
Project-Based & Scoped Engagements
Statements of Work govern individual projects, implementations, and scoped deliverables. Each SoW references the MSA and adds specifics: the exact deliverables, timelines, acceptance criteria, milestones, project team composition, and project-specific payment schedule. An SoW is required for all one-off projects, infrastructure deployments, migrations, and any engagement with a defined start and end date. SoWs are co-signed and form part of the binding agreement.
Deliverables Timelines Acceptance Criteria Milestones Payment Schedule Change Control
Discuss a Project
03 / 04
GxP Service Addendum
Regulated Environments — GCP / GLP / GMP
The GxP Addendum applies to all engagements in regulated life sciences environments. It extends the MSA with additional obligations specific to regulated IT: vendor qualification requirements, documented change control, computer system validation obligations, audit access rights for sponsors and regulators, data integrity commitments aligned to ALCOA+ principles, and specific escalation procedures for compliance incidents. This addendum is mandatory for all CRO, pharmaceutical, and laboratory clients.
Vendor Qualification Change Control CSV Obligations Audit Access ALCOA+ Alignment SAHPRA / FDA / EMA
Learn About GxP Services
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Non-Disclosure Agreement
Pre-Engagement & Information Sharing
Before we discuss sensitive infrastructure details, proprietary systems, or strategic technology plans, both parties sign a mutual NDA. Our NDA is mutual. It protects your information and ours equally. It covers the definition of confidential information, permitted disclosures, duration of obligations, and exclusions. We do not use one-sided NDAs. The NDA can be executed prior to any formal engagement and does not obligate either party to proceed with a commercial relationship.
Mutual Protection Permitted Disclosure Duration Exclusions No Obligation
Request NDA
Governing Law
RSA
Republic of South Africa
Jurisdiction
Gauteng
High Court of South Africa
Legislation
CPA • POPIA • ECTA
Companies Act 71 of 2008
Dispute Resolution
Mediation First
Arbitration before litigation
How It Works

From conversation
to contract.

We do not send a contract before we understand your needs. Every agreement is preceded by a scoping conversation. No pressure, no obligation until both parties are satisfied with the terms.
01
Discovery Call
We talk about your environment, your challenges, and what you need. No sales deck. This is a genuine conversation to understand whether we’re the right fit.
02
Scope & Proposal
We produce a written proposal defining the service scope, deliverables, and commercial terms. You review it, ask questions, and request changes. We iterate until it’s right.
03
Agreement Review
We send the MSA and applicable SoW or Addendum. You are encouraged to have your legal counsel review it. We will address any reasonable concerns or clarifications.
04
Sign & Commence
Once both parties are satisfied, we execute the agreement. Onboarding begins immediately. Your dedicated point of contact is introduced on the day of signing.
Standard Protections

What every
agreement includes.

These provisions are non-negotiable. They protect you as much as they protect us. We do not strip them out for lower pricing.
Defined Service Levels
Response and resolution time commitments are written into every managed service agreement. Not implied. Explicit.
Liability Cap
Our liability is capped at 12 months of fees paid. We do not accept unlimited liability, and we do not impose it on you either.
Data Ownership
Your data is yours. We hold no claim to client data, configurations, or intellectual property developed for your environment.
Exit Provisions
Clean, documented exit procedures. Notice periods are defined, handover obligations are specified, and no data is held hostage.
Confidentiality
Mutual confidentiality obligations survive termination. What we learn about your business stays between us.
Change Control
Scope changes are handled through a formal change request process. No surprise invoices for work that was never agreed.
POPIA Compliance
All agreements include data processing terms aligned to POPIA. We act as an Operator under your Information Officer’s authority.
Sub-Contractor Disclosure
Where we engage specialist sub-contractors, we disclose this. They are bound by the same confidentiality and service obligations.
Governing Law & Venue
South African law governs all agreements. Disputes are first referred to mediation before any court proceedings.
A contract isn’t a threat.
It’s a commitment, in both directions.
The 10-Bravo Contracting Standard

Ready to put
something in writing?

Request a copy of any agreement, ask us to walk you through the terms, or simply start the conversation. No obligation until both parties are satisfied.

Start the Conversation legal@10-bravo.com
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